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At Apple Bank, we’re committed to providing superior service to all of our customers. For customers who may need special services to access our products or services, we have a number of solutions in place to provide or improve access. Our solutions are designed to assist with product and service delivery in our branches, at ATMs, online or by telephone. We work hard to provide our services in accordance with the Americans with Disabilities Act (ADA) and applicable New York state and local laws. Our Apple bankers are also ready to provide assistance upon request.
We monitor our locations to assure compliance with the ADA, state and local laws and look for opportunities to improve accessibility for the disabled, including matters of accessible ramps, curb cuts, walkways, entrance doors, lobby areas, teller lines, counters and customer service desks.
We offer reserved parking spaces for disabled customers at branches with onsite parking facilities.
Apple Bank is committed to providing a website that is as accessible as our branches. We have implemented the recommendations of the Web Content Accessibility Guidelines (WCAG) to be WCAG 2.0 conformant, as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C). These include:
Some persons may have other disability-related needs. We review individual requests related to special needs on a case-by-case basis and always seek to provide reasonable accommodations.
We welcome inquiries and will respond promptly to any customer accessibility concerns. Please direct any comments, questions or concerns regarding branch, ATM, website, phone or other accessibility at Apple Bank to CustomerLine, as follows:
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