Accessibility

Your business is important to us, so we’re always working to provide you with accessible banking solutions.

At Apple Bank, we’re committed to providing superior service to all of our customers. For customers who may need special services to access our products or services, we have a number of solutions in place to provide or improve access. Our solutions are designed to assist with product and service delivery in our branches, at ATMs, online or by telephone. We work hard to provide our services in accordance with the Americans with Disabilities Act (ADA) and applicable New York state and local laws. Our Apple bankers are also ready to provide assistance upon request.

How to Reach Us for Assistance

We welcome inquiries and will respond promptly to any customer accessibility concerns. Please direct any comments, questions or concerns regarding branch, ATM, website, phone or other accessibility at Apple Bank to CustomerLine, as follows:

  • Contact us by phone at 914-902-2775, Monday through Friday from 8:30 am ET to 9:00 pm ET, Saturday and Sunday from 9:00 am ET to 3:00 pm ET or at 800-824-0710 (TDD).
  • Contact us via our CONTACT US form.
  • Contact us via email at custline@apple-bank.com
  • Send us a letter at:
    Apple Bank
    Attention: CustomerLine Department
    1395 Northern Boulevard
    Manhasset, NY 11030
  • Or, visit us in one of our branches. Use our Locations & Directions page to search by City, State, ZIP, neighborhood, or any way you would find a location on Google. 

Accessibility Using the Telephone

  • Text transmitter equipment available. Our CustomerLine Department accepts calls using text transmitter equipment. Deaf or hearing impaired customers, or those with speech disabilities, may contact CustomerLine via TDD at 800-824-0710 to ask about access to Apple Bank's products and services. CustomerLine agents can also assist relay service operators.

  • Telephone Transfer Service. We offer a telephone transfer service so customers can transfer funds to and from Apple accounts, conduct balance inquiries, request stop payments and more.

Branch Customer Service

  • For the deaf, hearing or speech impaired: Along with our TDD line and relay service operator assistance at CustomerLine, we will communicate in our branches by exchanging notes if the customer is comfortable with that approach. Alternatively, if feasible, we will attempt to provide a sign language interpreter for more complex situations on a case-by-case basis.

Branch Locations

  • We monitor our locations to assure compliance with the ADA, state and local laws and look for opportunities to improve accessibility for the disabled, including matters of accessible ramps, curb cuts, walkways, entrance doors, lobby areas, teller lines, counters and customer service desks.

  • We offer reserved parking spaces for disabled customers at branches with onsite parking facilities.

Automated Teller Machines (ATMs)

  • Physical access. All Apple Bank ATMs are structured to meet the ADA height and reach accessibility requirements.
  • Visibility and lighting. All of our ATM facilities are maintained to provide adequate lighting and visibility.
  • Talking ATMs. Apple Bank ATMs employ speech output capabilities to provide accessibility to blind and visually impaired customers to easily conduct their banking. Our talking ATMs feature voice instructions accessible through headphones inserted into an ATM jack.
  • Universal keyboard layout and Braille decals. To assist blind or visually impaired persons, our ATM keyboards feature a universal layout with a dimple for the “5” key and special raised symbols for locating the ATM's cancellation, enter and clear keys. In addition, Braille decals identify the major components on the ATM face, including the receipt printer, deposit and dispenser slots.

Online & Mobile Accessibility

Apple Bank is committed to providing a website that is as accessible as our branches. In December 2016, we launched a new site that was built from the ground up with an emphasis on accessibility. We have made best efforts to implement the recommendations of the  Web Content Accessibility Guidelines 2.0 Level AA (WCAG) as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) and we continually review the site to ensure it remains accessible. 

The W3C's standards are recognized globally and have helped us ensure that our content is compatible with computer-based assistive technologies. However, there is no single definitive test of conformance to Level AA of the WCAG but we have used many methods for assessing our accessibility, not limited to but including manual tests using a screen reader with a keyboard. We support the tools provided by major, modern browsers like zoom, color, and image controls and additionally provide the following functionality:

  • Enlarged text function. We provide visually impaired users with the ability to immediately enlarge text to more easily read our website content pages.
  • Enlarged check copies. Upon request, we will provide enlarged copies of paid checks furnished with periodic statements.
Furthermore:
  • While we strive to make every page accessible to all users, we cannot guarantee that every page conforms to WCAG 2.0 Level AA due to the necessary use of third-party vendors. As such, Apple Bank does not claim full site-wide conformance, instead a partial conformance, as defined by WCAG Level AA 2.0. We cannot ensure conformance of crucial third-party plug-ins and widgets.
  • Our conformance claims only extend to pages within the applebank.com domain.
  • We have used WCAG guidelines for conformance as suggested by the Department of Justice. Though some of the conformance found in WCAG conforms with 508 Compliance, we are not 508 Compliant. We chose to use WCAG for conformance because they are determined by the W3C, the consortium that makes the guidelines for the Internet worldwide.
  • We are in the process of converting our PDFs to conformant versions. If you find one that does not conform or is not readable, please contact us so we may send you the information in a format that works for you.
  • Apple Bank uses automated testing as a baseline for conformance but understands W3C's position that '(t)here is as yet no tool that can perform a completely automatic assessment on the checkpoints in the guidelines, and fully automatic testing may remain difficult or impossible'.
If you find a part of the site that you feel does not conform to Level AA of the WCAG or are having difficulty getting the information you need, we welcome inquiries and will respond promptly to any customer accessibility concerns. Please use one of the methods to contact us found in the section titled "How to Reach Us for Assistance."

Screen Readers

For the best online experience, we recommend several screen reader applications for customers with vision disabilities: JAWS, VoiceOver and NVDA. On mobile devices, we recommend TalkBack for Android devices and Voice-Over for the iPhone and iPad.

The latest versions of all modern, major "browsers" work well with JAWS and NVDA.

As software and browser manufacturers release new versions with upgrades and improvements, we continually test our web pages and provide recommendations. While other browsers and assistive technology applications may work, with our website, at least in part, we don’t test all possible versions, and we can’t guarantee the best user experience if you decide to use software and browser versions that we don’t specifically recommend.

You can improve your online experience by exploring these features and settings available in various assistive technology applications:

  • Tooltips:  Enable settings to read tooltips if it’s required by your screen reading application. This additional information can be very beneficial for comprehending and interacting with the content on many pages.
  • Special characters:  If it’s required by your screen reading application, enable settings to automatically read any of these special characters: at sign (@), number sign (#), dollar sign ($), ampersand (&), apostrophe, quotation marks, backslash, bar (|), underline, braces({}), brackets ([]) and words with tilde or grave accented characters.
  • Symbols:  If it’s required by your screen reading application, enable settings to automatically read these symbols: plus, minus (may be pronounced "dash"), asterisk (may be pronounced "star"), forward slash, percent sign (%), caret (^), equal sign, parentheses, the less-than symbol (<) and the greater-than symbol (>).
  • Browser status information:  Links may contain additional information on the status line in the bottom left of your browser window. Consider using your screen reader application's hot keys to read this information when you’re focused on a link.
  • Manual focus for mouse:   You can hear additional information about elements on web pages by causing the mouse pointer to focus on the next element and read all available information associated with that element. If your screen reader application provides this functionality, consider using the hot key keystrokes to trigger reading this information.

Please check the help directories or user guides of your specific software for information and tips about other features you may find useful.

Browser Compatibility

This site has been tested to be fully accessible no matter the device you are using: desktop or laptop PC, desktop or laptop Mac, iPad, iPhone, or Android. To take advantage of best experience, we recommend use of the latest version of one of the following modern, major browsers:

Additional Accommodations for Disabled Persons

Some persons may have other disability-related needs. We review individual requests related to special needs on a case-by-case basis and always seek to provide reasonable accommodations.

 

Level Triple-A conformance,W3C WAI Web Content Accessibility Guidelines 2.0