Accessibility

Your business is important to us, so we’re always working to provide you with accessible banking solutions.

At Apple Bank, we’re committed to providing superior service to all of our customers. For customers who may need special services to access our products or services, we have a number of solutions in place to provide or improve access. Our solutions are designed to assist with product and service delivery in our branches, at ATMs, online or by telephone. We work hard to provide our services in accordance with the Americans with Disabilities Act (ADA) and applicable New York state and local laws. Our Apple bankers are also ready to provide assistance upon request.

Branch Locations

  • We monitor our locations to assure compliance with the ADA, state and local laws and look for opportunities to improve accessibility for the disabled, including matters of accessible ramps, curb cuts, walkways, entrance doors, lobby areas, teller lines, counters and customer service desks.

  • We offer reserved parking spaces for disabled customers at branches with onsite parking facilities.

Automated Teller Machines (ATMs)

  • Physical access. All Apple Bank ATMs are structured to meet the ADA height and reach accessibility requirements.
  • Visibility and lighting. All of our ATM facilities are maintained to provide adequate lighting and visibility.
  • Talking ATMs. Apple Bank ATMs employ speech output capabilities to provide accessibility to blind and visually impaired customers to easily conduct their banking. Our talking ATMs feature voice instructions accessible through headphones inserted into an ATM jack.
  • Universal keyboard layout and Braille decals. To assist blind or visually impaired persons, our ATM keyboards feature a universal layout with a dimple for the “5” key and special raised symbols for locating the ATM's cancellation, enter and clear keys. In addition, Braille decals identify the major components on the ATM face, including the receipt printer, deposit and dispenser slots.

Online

Apple Bank is committed to providing a website that is as accessible as our branches. We have implemented the recommendations of the Web Content Accessibility Guidelines (WCAG) to be WCAG 2.0 conformant, as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C). These include:

  • Enlarged text function. We provide visually impaired users with the ability to immediately enlarge text to more easily read our website content pages.
  • Enlarged check copies. Upon request, we will provide enlarged copies of paid checks furnished with periodic statements.

Telephone

  • Text transmitter equipment available. Our CustomerLine Department accepts calls using text transmitter equipment. Deaf or hearing impaired customers, or those with speech disabilities, may contact CustomerLine via TDD at 800-824-0710 to ask about access to Apple Bank's products and services. CustomerLine agents can also assist relay service operators. 
  • Telephone Transfer Service. We offer a telephone transfer service so customers can transfer funds to and from Apple accounts, conduct balance inquiries, request stop payments and more.

 Customer Service for Disabled Persons

  • For the deaf, hearing or speech impaired: Along with our TDD line and relay service operator assistance at CustomerLine, we will communicate in our branches by exchanging notes if the customer is comfortable with that approach. Alternatively, if feasible, we will attempt to provide a sign language interpreter for more complex situations on a case-by-case basis.
  • For blind or visually impaired persons: Apple bankers will assist these customers in reading and completing basic documents and forms upon request and, if possible, make copies of basic documents in enlarged print, as needed. Upon advance request, we can provide regular copies of cancelled checks in large type.

Additional Accommodations for Disabled Persons

Some persons may have other disability-related needs. We review individual requests related to special needs on a case-by-case basis and always seek to provide reasonable accommodations.

Comments, Questions or Concerns

We welcome inquiries and will respond promptly to any customer accessibility concerns. Please direct any comments, questions or concerns regarding branch, ATM, website, phone or other accessibility at Apple Bank to CustomerLine, as follows:

  • Contact us by phone at 914-902-2775, Monday through Friday from 8:30 am ET to 6:00 pm ET or at 800-824-0710 (TDD)
  • Contact us via our CONTACT US form.
  • Contact us via email at custline@apple-bank.com
  • Send us a letter at:
    Apple Bank
    Attention: CustomerLine Department
    1395 Northern Boulevard
    Manhasset, NY 11030

Level Triple-A conformance,W3C WAI Web Content Accessibility Guidelines 2.0